An approach to Live Chat

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I recently wrote on the QuickSchools Blog on why QuickSchools doesn’t really have online help files, manuals or documentations. And it’s something we get asked about a lot. And to mitigate this, QuickSchools offers live chat support to all its customers. I thought I’d elaborate on this a little bit here, particularly since I think this approach is quite different from other SaaS companies out there. More

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Lake Placid Half Marathon 2010

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2010 Lake Placid Half Marathon

Hard to believe, it’s been a little over 2 weeks since I was in Lake Placid running a half marathon. I had an excellent time there with the family. My wife blogged about it, and my children have an episode about it on the Melur and Arman Show. All-in-all, it was an excellent family vacation. But at the request of my wife, I’ll take this opportunity to blog about my actual running experience at Lake Placid.

Unlike my last run only 7 weeks prior, I did spend a little more time training for this run. I didn’t train as much as my previous half marathon last year in Vancouver where I finished in under 2:10. But I was expecting to finish way better than my dismal 2:30 last place finish at the KRRA Half Marathon. I was confident, and excited. I was spending money to come here after all, and I need to make the trip worth while.

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