For the longest time, I wondered if there was a free screen sharing program out there, that I could use to help support people remotely. And for the longest time, I’d been looking in the wrong place. When you look for “screen sharing”, you’re essentially looking for software that allows other users to see YOUR screen, to do demos and stuff. But what I really needed was to be able to see the OTHER user’s screen, and have control of their keyboard and mouse.
The proper search term you should be looking for is “remote support”. These systems will allow other users to share their screen with you (so it’s similar to screen sharing), and in addition allow you to control their keyboard and mouse as well. Pretty cool, huh? I used to be dumbfounded when I first saw this capability several years ago. And I get the same reaction talking to people whose desktop I was poking around in. More
Recent Comments